Frequently Asked Questions

What are the most important things to know?

Check-in is available from 4 PM, and check-out is by 11 AM. Due to our limited size, we cannot offer early check-in or/and late check-out. You can drop your luggage from 12 PM to 14 PM before check-in at The Beer Temple pub, our sister property located at the corner of Parliament St and Dame St.
Self check-in instructions will be sent to you in the morning of arrival day via Booking.com or Airbnb.com messaging (or email if you have booked directly with us).
Stairs only, no lift up to the 4th floor for some apartments.

How to get in touch with us?

For non-urgent queries related to your reservation, please email us directly.

If you need assistance during your stay, please approach a staff member at The Beer Temple pub, our sister property, located at the corner of Parliament St and Dame St.

In case of an emergency, please use the mobile number provided in your check-in instruction message.

How to reach Dublin Castle Suites?

From Dublin Airport, you can take the Dublin Express bus 782 towards Custom House Quay and stop at “Wellington Quay, Temple Bar,” a 3-minute walk from Dublin Castle Suites. The journey typically takes about 30 minutes and costs less than €10 per person one way. For more public transport options, please visit Transport for Ireland's Journey Planner.

A taxi from Dublin Airport to Dublin Castle Suites will cost approximately €30 to €40, depending on the time of day and city traffic. You can find a taxi rank at Dublin Airport, or book one through the FreeNow app.

Dublin Castle Suites are spread across three interconnected buildings above The Beer Temple pub and the Oak Bar; with respective entrances located on Parliament Street for the 1 Bed Suites, Dame Street for the 1 Bed Apartments, and Crane Lane for the 2 Bed Apartments.

How do I check in at Dublin Castle Suites? Can I arrive after midnight?

Check-in at Dublin Castle Suites is fully automated: it means you can check in at any time from 4pm - even in the middle of the night. You will receive a message in the morning of your check-in day with instructions, access codes to the building, and a PIN code to a lockbox containing a clicker key to open your Suite or Apartment door. Lockboxes are located in the entrance of the building, behind the door.

If you have not received a check in message by 4pm on your arrival day, please first check your SPAM folder and/or the messaging inbox of the Online Travel Agency you used to make your reservation before contacting us.

How do I check out at Dublin Castle Suites?

Please make sure to leave the apartment in a decent condition. You can check-out at anytime up to 11am. If you have been given a clicker (physical smartkey) for your Suite or Apartment door, please close the door and set the clicker back in its lockbox. You don’t need to send us a message or let us know when you check out.

Can I check in earlier or/and check out later?

Due to our limited size, we cannot offer early check-in or late check-out options. Self check-in is available anytime from 4 pm and self check-out anytime until 11 am. Booking an additional night, subject to availability, allows for more flexible timings.

Can I store my luggage before check-in or/and after check-out?

Before check-in, from 12 PM to 14 PM only: please head to The Beer Temple pub, our sister property located at the corner of Parliament St and Dame St. There, a staff member will escort you to your Suite or Apartment, where you can securely leave your luggage.

Post check-out: Please note that we cannot provide luggage storage after you check out. The closest commercial luggage storage facilities to Dublin Castle Suites are located at:

- 37 Capel St, North City, Dublin, D01 X2E5 (View Map)

- 17A St Andrew's St, Dublin, D02 YT73 (View Map)

Can I have a quiet Suite / Apartment?

Located in Dublin city center and above The Beer Temple pub, our rooms may not offer the quietest environment. We apologize for any inconvenience.

Can I be on the ground floor? On the top floor?

All our apartments are located on the 1st, 2nd and 3rd floors, with the exception of the Penthouse Apartment (4th floor), all of them accessible only by stairs. You are welcome to request a specific floor when booking - and we will do our best to accommodate your request - but it is not something we can guarantee.

Can I cancel or move my reservation or get a refund?

Please refer to your booking confirmation email for details. Reservations made through our website are fully prepaid. Changes or cancellations will result in no refund or credit for future stays. For peace of mind, we recommend purchasing travel insurance.

Is there any parking available?

We don’t have guest parking. Public and private parking is available near the property. Q-Park Christchurch, Drury Street Car Park, and Stephens Green Parking operate 24/7 and offer overnight rates starting from €14.

When will my room be cleaned? Do you provide room service?

We do not offer standard hotel services such as room service. Your Suite or Apartment will be serviced daily between 11 AM and 14 PM, unless a 'do not disturb' sign is displayed. Our cleaning protocol includes tidying areas as necessary, with linen changes for stays beyond three days or if deemed excessively wet or placed on the floor.

What’s in the kitchen?

The kitchen is fully equipped with an induction hob, an oven, a refrigerator, a coffee machine, a dishwasher, a toaster and kettle, and includes pots, pans, plates, glasses, cups, and cutlery.

The kitchen is also equipped with a washer-dryer combo (a combination of a up to 5kg washing machine and clothes dryer); a clothes airer (drying rack) is provided.

In addition, you will find single-use tea and coffee bags, along with one dishwasher tablet and one washing machine tablet, for you to use during your stay. We provide a sponge, a tea towel, and washing-up liquid for your convenience. Please note, salt, pepper, and other perishables are not included.

Can I have a baby cot or an additional bed?

We can provide a travel baby cot upon request (no linen provided).

Is there a safe box available?

Our rooms do not feature safe deposit boxes.

Is there a TV in my Apartment?

Yes, each apartment is equipped with a smart TV where you can access your own Netflix account.

Do you provide: Linen? Iron? Ironing board? Hairdryer? Toiletries?

While we do not provide bathrobes, we ensure towels and complimentary toiletries for the bathroom including: hand soap, shampoo and two toilet paper rolls are prepared for your arrival. Each Suite or Apartment includes fresh linen, an iron, ironing board, and a hairdryer.

Can I smoke in my room?

Smoking is strictly prohibited within all suites, apartments, and common areas of the property. A €200 cleaning fee will be imposed for violation of this policy.

Can i get an invoice for my stay?

Yes, please email us after your stay ended (we cannot provide invoices before your stay).